• Location: Cardiff, Cardiff, CF24 5JW
  • Subject: Communications Officer
  • Hours: Full Time
  • Contract: Permanent
  • Salary Type: Monthly
  • Salary Range: £53,400.00 - £63,900.00
  • Language: English
  • Closing Date: 06 June, 2023 10:00 AM
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Head of Communications, Events  and Stakeholder Engagement

Head of Communications, Events and Stakeholder Engagement

We’re looking for a Head of Communications, Events and Stakeholder Engagement, to enhance the profile and reputation of Estyn through making our work more accessible. Help us to ensure all learners in Wales get the quality of education and training they deserve.

As the head of the team, you will lead and manage all aspects of communications, events, and engagement with our stakeholders. You will be responsible for all external and internal communications and engagement activities and for the delivery of our extensive and diverse programme of events.

You will:

• Provide strong collaborative leadership for the development and implementation of innovative communication strategies that meet Estyn’s corporate objectives, including an internal and external communication strategy and annual stakeholder engagement plan.
• Lead on the roll out of communications supporting the development of Estyn’s 2024 inspection framework.
• Lead the delivery of our extensive and diverse programme of events ranging from live broadcast events to training for our external inspection workforce.
• Manage and support the Stakeholder Engagement Manager(s) and oversee the whole Communications, Events and Stakeholder Engagement team.
• Review communication strategies to ensure integration across all channels and identify any gaps.
• Set corporate tone and branding for all communications and events.
• Ensure the Communications, Events and Stakeholder Engagement team are appropriately resourced and skilled to effectively deliver agreed communications plans and events.
• Understand the political and educational landscape in Wales and beyond and its relation to Estyn’s strategic objectives; feeding this intelligence into media plans.
• Lead on communications and campaign planning, delivery and evaluation to ensure maximum impact of Estyn’s work across all stakeholders.
• Develop positive relations with key media.
• Drive annual communications activity plans and stakeholder mapping.
• Support senior colleagues in producing content for speeches, presentations and other public appearances.

You will:
• enjoy being creative
• be self-motivated and highly organised
• be flexible, resilient and adaptive to different demands, especially in urgent situations
• be able to prioritise and manage changing priorities for yourself and the team
• be a confident and effective decision-maker that can set direction
• have strong evaluative skills
• have the ability to motivate and challenge others to improve quality
• enjoy the challenge of a varied workload
• demonstrate excellent communication skills and work collaboratively within and across teams
• have high standards and a drive for excellence

It’s essential that you:

• have experience of developing communications strategies and aligning team and organisational goals
• have experience of managing teams, including having a clear understanding of team management principles including change management
• demonstrate a robust knowledge of internal communications best practice and draw on this expertise to provide recommendations to organisational/business leaders on communicating the business/change agenda
• have experience of leading and developing integrated communications strategies
• have excellent written and verbal communications skills and are able to adapt writing style for different audiences and channels, with robust editorial skills.
• can communicate effectively and have good interpersonal skills to lead, motivate and inspire colleagues to improve service delivery
• can set direction through making effective decisions
• have excellent prioritising and time management skills to manage multiple activities
• have good interpersonal skills that enable you to develop and maintain productive working relationships, and constructively challenge, influence and persuade senior managers and other stakeholders
• can maintain personal effectiveness in the face of pressure, setbacks or when dealing with challenging situations).

It is desirable that you:

• are able to work through the medium of Welsh (written and spoken) or willing to learn Welsh
• have an understanding of branding and brand compliance
• have experience of managing events across various formats

Key behaviours

The key behaviours for this role are:

• Seeing the big picture
• Changing and improving
• Leadership
• Communicating and Influencing
• Making effective decisions