Network Systems Administrator

Network Systems Administrator
Application Deadline: 10 April 2024

Department: Computer Services

Employment Type: Permanent

Location: Graig Campus

Reporting To: Head of Computer Services

Compensation: £33,850 - £39,375 / year
DescriptionThis is a key post which will include the design, development and support of the internal and external systems of the college. The role will require excellent network development, application development, support and troubleshooting skills. The post holder will be involved in the development and application service management standards and processes in the management of users, system change, software upgrades and testing, and the controlled release of new functionality. The role will join a team who continue to support, develop and establish new technologies to ensure reliability and consistency of multiple systems across the college.

As a corporate institution serving the needs of both Further and Higher Education in Coleg Sir Gâr and Coleg Ceredigion is committed to providing a responsive and professional service to staff and students. One of the broad functions spanning the whole of the College is that of Information Technology, and in particular, its application to student learning.

The College has over two thousand networked personal computers and almost 400 Macintosh computers in use for teaching/learning and business support; all personal computers run Windows 10 as the desktop operating system. The college provides 1Gbps connection to the desktop with a 10 Gigabyte fibre backbone running through all Coleg Sir Gar campuses and high speed links to Coleg Ceredigion.

Key Responsibilities

• Provide 3rd line quality support for both hardware and software for College staff, students and associated organizations to identify and fix software, hardware and internet related faults quickly and efficiently
• Accurately log all problems/requests on the college helpdesk system
• Take responsibility for managing helpdesk calls, resolution of faults and the implementation of any requests for change
• Take ownership of user problems and be pro-active when dealing with user issues
• Take responsibility for conducting internal and external network, server, applications, device vulnerabilities, web and mobile technology vulnerability scans and security reviews
• Design, development, programming, and unit testing of software applications and systems fitting within an overall architecture ensuring system reliability, stability, response time, scalability, security, and ease of maintenance
• Develop and support custom scripts to automate systems administration tasks including server and data backups, server log monitoring and testing and deployment of applications
• Installation, configuration and support new hardware and software applications
• Undertake continuous monitoring and development of the college network infrastructure
• Undertake Daily maintenance and problem resolution, operating system patches, software upgrades, and routine hardware configuration
• Planning future improvements, suggesting IT solutions to business problems
• Creation and maintenance of system documentation and specifications
• Assist in transition of newly developed applications to support staff
• Continually develop the college network and systems to enhance the experience of staff and students
• Ensure the Computer Services department has an adequate disaster recovery plan, which includes the testing of processes and procedures
• Design, develop and integrate the current and new college systems
• Provide technical expertise, advice and guidance on all aspects of design and technology within your remit

Skills Knowledge and ExpertiseEssential Criteria:

• Academic qualifications may include BTEC HNC/HND in an IT related subject and/or Professional qualifications in Microsoft/Microfocus or Linux environments
• A minimum of 3 years' experience and practical knowledge of IT at work
• Experience of network and system management applications and tools
• Experience of liaising with 3rd party hardware and software suppliers
• Solid understanding of routing, switching and network troubleshooting techniques
• Solid understanding of installing, configuring and supporting server operating systems including Linux and Windows
• Proven experience of installing software applications and automating the process
• Demonstrable knowledge and experience in problem, error and knowledge management analysis, resolution and delivery techniques
• Experience of support and wired and wireless network infrastructure

Desirable Criteria:

• GCSE English or O Level Minimum Grade C or (CSE Grade 1 equivalent)
• GCSE Mathematics or O Level Minimum Grade C or (CSE Grade 1 equivalent)
• Experience of the BGP routing protocol
• Experience of Identity management systems
• Experience of managed a virtual infrastructure

Welsh Language Requirements:

• Welsh Oracy (Listening/Speaking) - Level 0/1
• Welsh Literacy (Writing/Reading) - Level 0/1

See detailed language descriptions attached.

Persons are welcome to apply for posts in Welsh and applications made in Welsh will not be treated less favourably than an application made in English.

For a full job description, please click attached.

Benefits

• You will receive 28 days holiday, plus bank holidays and five closure days which totals at 41 days holiday per year. You also receive an additional 4 days after 5 years service.
• Extremely generous pension scheme with employer contributions of 20%.
• Award-winning professional learning and development programme.
• Cycle to work scheme
• Free on-site car parking
• Online and instore retail discounts