• Location: Colwyn Bay,
  • Subject:
  • Contract: Fixed Term
  • Salary Type: Annual
  • Salary Range: £20,000.00 - £25,000.00
  • Language: Welsh
  • Closing Date: 11 April, 2024 12:00 AM

This job application date has now expired.

Triage Officer

Triage Officer

Conwy County Borough Council
Work base: Coed Pella Offices

We're looking for a new Triage Officer to join our friendly employability team when Bernie, our current Triage Officer, retires at the end of March.

Conwy Employment Hub delivers a range of employability support to unemployed people living in Conwy county with complex barriers, including the Welsh Government's Communities for Work Plus programme. The Team is made up of a number of specialist employment mentors and engagement staff.

The Triage Officer is a key role within our team as they act as the first point of contact for people wanting help finding work as well as partner organisations wanting to refer people to us. You will be responsible for assessing and prioritising people who contact us or directing them to other appropriate support locally.

You will need to be confident, friendly, approachable and empathetic with excellent organisation and communication skills and be confident using a range of IT systems including good keyboard skills.

On occasion you will also be expected to travel to different partner and community venues across Conwy county to help enrol and engage with people out in the community.

You will work Monday to Friday, up to 37 hours a week, from our state of the art, open plan offices in central Colwyn Bay, with the option to work from home on occasion following a period of training and development.

The successful person benefit from free training, development and membership to the Institute of Employability professionals

This role offers flexible working options for a work life balance. This can include adjusting your working day and hybrid working, ie a balance of office and home working.

Manager details for informal discussion: Lyndon Ryan, Finance & Monitoring Officer (01492 574070,

Welsh Language Skills: The ability to communicate in Welsh is essential for this post. We are committed to our Welsh Language Standards. We welcome applications in both Welsh and English and application forms received in either Language will not be treated less favourably than each other.

Conwy is committed to safeguarding. Qualifications and references will be verified.

In promoting Equal Opportunities, Conwy welcomes applicants from all sections of the community. All Disabled applicants who meet the essential job requirements will be guaranteed an interview. The Council will provide appropriate additional work facilities for disabled applicants.

There is an option for disabled people to apply on different formats.

Please contact the HR Team on 01492 576129 for further advice.

Mae'r ffurflen hon ar gael yn Gymraeg hefyd.