Digital Support Library Assistant

Salary: £11,688.81 - £12,060.00 per annum

Contract Type: Temporary

Hours: 18 hours per week

Location of post: Neath Library and/or Library HQ, Ynysmaerdy School, Briton Ferry

We are currently looking for a flexible, customer facing person to join our team.

The successful candidate will be responsible for supporting the smooth running and maintenance of the Library Service IT systems, digital resources and front line operations.

The main duties of the post;

To support branch libraries in the management of IT systems and frontline operation.

To assist in the development, implementation and promotion of digital resources for the Library Service.

To assist members of the public in the use and operation of our computers and printing facilities

To assist in the development of a digital skills training programme for the Library Service.

To contribute to the development of the Library Service website.

To provide training and support to Community Managed Libraries.

To assist with frontline library duties as and when required.

To undertake projects commensurate with the grade and duties of the post as required by the Library Service Manager.

You will have experience of;

You will have experience o f working with IT software and systems as well as providing IT support across a service.

Experience of troubleshooting IT problems and be able to work on and learn a Library Management System and how to maintain it.

Other key factors would be the a bility to deliver effective informal training and support to IT users.

Ability to problem solve IT issues.

Ability to communicate effectively in writing and verbally

Ability to work effectively as part of a team and contribute to team activities

Ability to provide guidance to Library staff

Ability to engage with customers, colleagues and partners in an appropriate manner to ensure high quality service delivery

Ability to take effective action when identifying areas of performance that do not meet required service standards

Ability to seek digital solutions.

Ideally you will have;

G ood standard of education, minimum of 4 GCSE's or equivalent, grades A-C which should include English

If you think that you have the necessary experience and qualifications for this role, we would love to hear from you.

For an informal discussion, please contact Clare Davies on

Phone: 01639 899829 or

Email: c.davies19@npt.gov.uk

Neath Port Talbot Council is totally committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Our schools/employees are equally committed to ensuring the safety and protection of all children and young people/vulnerable adults and will take action to safeguard their wellbeing.

The recruitment process for this post will be underpinned by rigorous safer recruitment assessment to ensure that children and young people are protected.

Welsh Language skills are not required.

Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English.

We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans.

In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council. Applicants must meet the essential criteria for the post to qualify for this. If you are or going to be affected by the job losses at Tata Steel then we would welcome an application from you. Just make it known on your application form that you are currently at risk of redundancy or you have been made redundant.

At Team NPT, we all work together to serve the people, communities and businesses of Neath Port Talbot.