Customer & Operations Assistant

Salary: £26,780 - £27,630

We adopt an 'anonymous recruitment' approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made.

We are committed to recruiting, retaining, and developing a workforce that reflects the communities we serve. Sharing your equality monitoring data allows us to assess the impact our recruitment and employment policies and practices have and gives us the opportunity to improve them where possible. Equality monitoring information is not accessible by recruiting managers at any stage.

About the vacancy

Vacancy ID: 2359

Organisation:

Carmarthenshire County Council

Number of vacancies:

1

Contract type:

Temporary/Secondment - Part Time

Contract end date:

18 October 2026

Location:

Carmarthen

Grade:

Grade C +8%

Salary:

£26,780 - £27,630

If part time and/or term time, the full time salary quoted (based on 37hrs) will be pro-rata'd accordingly

Hourly Rate :

£13.88 - £14.32

Contract Hours

22 hours

Come and join our team

Are you interested in working within the Library Service within Carmarthenshire? We now have an exciting opportunity mainly based at Carmarthen Library but required to travel around the county when cover is needed at other libraries locations.

We are looking to appoint an enthusiastic individual to be part of the Libraries team, this individual will need to be committed and motivated. The post holder will ensure that customer enquiries are dealt with in an effective, efficient and friendly manner supported by the rest of the Customer and Operations team.

Successful applicants would become part of a dynamic and dedicated team who provide the residents and visitors to our county with the services and opportunities that our facilities offer.

For an informal discussion please contact Georgina Davies on 01267 224824 or email GeoDavies@carmarthenshire.gov.uk

Job Description:

Customer & Operations Assistant.pdf - 133KB Opens in a new window

Welsh language level - verbal

Level 3 - You will need a good level of conversational Welsh. Reasonable support can be provided on appointment to reach this level

Closing Date: 06/11/2025, 23:55

The Rewards

We offer an excellent benefits package including:

• Competitive salary
• Automatic enrolment into the Local Government Pension Scheme
• Generous annual leave entitlement with the option of purchasing addition annual leave
• Access to staff health and wellbeing support
• Personal development and career progression
• Staff discount schemes and other benefits e.g., cycle-to-work scheme
• Flexible working and family friendly policies

Additional Information

We are committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We make sure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.

Please note, we have a legal obligation to consider employees for suitable alternative employment if their posts are at risk; prior consideration will be given to existing employees who meet the essential criteria and are registered on our redeployment pool.

Eligibility: You will be asked about your nationality and if you are legally allowed to work in the United Kingdom. This is to find out if you are eligible to apply for this vacancy. This is a requirement for working within the Council or partner organisations: https://www.gov.uk/prove-right-to-work. P lease Note: If you do not meet the eligibility criteria your application will not progress. If it becomes clear at a later stage in the process that you are not eligible to apply, your application may be withdrawn, or the offer retracted.

How to Apply: All applications for this vacancy must be made using our online application system. If you have an impairment which prevents you from applying online, please email: jobs@carmarthenshire.gov.uk or contact 01267 234567 and ask for 'Recruitment' to discuss alternative arrangements to support you in the process.

Please see the 'How we Recruit' guidance on the Careers Page for more information on the recruitment process.