Schools ICT Support Officer - Ysgol Rhiwabon

Salary: £28,598 - £30,024 per annum

About the Role
37 hours per week
52 weeks per year
Required for April 2026
We are looking for an Information, Communication and Technology (ICT) Support Officer to join our dynamic school as a key member of staff to enhance our extensive technology environment.
Serving approximately 650 users, both staff and students, our site includes a well-developed network of computers, printers, VOIP phones, and classrooms equipped with large screens. You will ensure the safety, security, and integrity of all IT systems used across the school.
You will be required to:
• Provide IT support to all users, investigating and diagnosing IT faults and problems including hardware, software and network performance issues. Identify causes and provide or seek out solutions. This includes escalation to support contractors where required.
• Keep accurate and timely records, making sure that the end user always receives feedback on the progress of faults and changes.
• Assess incoming incidents and prioritise work according to timescales and processes. Escalate technical issues to WCBC IT Services in the event that the issue cannot be resolved in a timely manner.
• Manage HWB user accounts, permissions, MFA, 365 License and passwords as the Digital Champion.
• Set up IT and Audio Visual equipment for assemblies, events, and conferences as required.
• Produce and maintain clear, concise documentation and user guides to support staff and students, contributing to a comprehensive IT knowledge base.
• Provide additional end-user support as needed and engage in training to develop key skills.
• Assist with maintaining the IT asset register and perform daily/weekly/monthly checks as directed.
• Provide remote assistance when appropriate, helping staff and students across the school as needed.
• Providing stock control and procurement assistance.
• Engage in training opportunities to further develop skills and knowledge in key areas, such as desktop support, networking and operating systems.
• Maintain satisfactory standards of safety and security in relation to computer rooms and equipment.
• Undertake any other relevant duties as may reasonably be requested by your line manager.
• Liaise with external agencies and LA staff to manage change and up to date expertise.
The postholder must:
• Collaborate well with others to achieve high standards of end user satisfaction.
• Understand the need to adapt your style to suit the end user, and to communicate in a clear and confident manner.
• Demonstrate a proactive approach in building relationships with others.
• Show experience resolving issues related to Microsoft 365, Windows, iOS, Android, printers, print management, connectivity, wireless/LAN, email, network security and school-based applications, as well as Active Directory.
• Use logical problem-solving methods and coordinate information effectively to support the technical team.
• Provide excellent customer service and maintain a professional approach to IT support.
• Maintain a good standard of written and oral communication.
• Work effectively within a team environment, both taking direction from and supporting other colleagues.
We are looking for an innovative professional who is committed to making a difference. You will need drive, energy and enthusiasm. In return we will provide you with:
• An induction support programme
• Opportunities to play a role in shaping whole school development
• A strong learning community with a clear focus on teaching and learning
• An environment where your skills and talents can be recognised and developed through our excellent professional training.
The school is committed to safeguarding and promoting the welfare of young people and expects staff and volunteers to share this commitment.
This post is subject to an enhanced criminal records check from the Disclosure and Barring Service.
Ysgol Rhiwabon welcomes applications from suitably qualified candidates regardless of race, gender, disability, sexuality, religious belief or age.
The Council is committed to developing its bilingual workforce and welcomes applications from candidates who demonstrate their capability to work in both English and Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
If you would like to be a part of our forward-looking, rapidly improving school and want the opportunity to develop your teaching career then please contact Mrs Emma Williams, PA to the Headteacher on Tel: 01978 822 392 or by E-mail: [email protected]
About Us
Thank you for the interest you have shown in our school. Ysgol Rhiwabon, with its proud history, is a very special place to work. Our family ethos surrounds all who work and study here, creating a safe, supportive and nurturing environment. This is an exciting time in the development of our school and I hope you will agree that this role will present you with real opportunities to develop your career in the heart of a local community. I very much hope that, after reading the information below you will feel that you want to play your part in our process of rapid improvement and innovation, securing progress and achievement for all our students.

About us

Headteacher: Mrs M Ferron-Evans
Age Range: 11-16 years
Number of pupils: 540
Staff: 32 Teaching Staff and 14 Learning Support Assistants

It is with great pride and pleasure that I introduce Ysgol Rhiwabon. We are a caring, family school with excellent community links with Ruabon and its surrounding villages. Ysgol Rhiwabon has a proud heritage, which provides us with the firm foundations we need to develop the youngsters in our care. At the same time, we are a modern, innovative school with lots of exciting learning experiences available for our students. We continually review provision to ensure that we meet the needs of all our learners.

We have a very caring, hardworking staff in Ysgol Rhiwabon and visitors to our school comment regularly on the calm, happy, family atmosphere where standards of uniform and behaviour are high and where our young people are supported and challenged to be the very best they can be.

We continue to be one of few schools in Wales in the Professional Teaching Institute, founded by King Charles III which involves our staff and students in outstanding training. As part of this, two of our students were invited to represent schools from across the UK in a Prince's Teaching Institute Conference and they have both featured in national publications, commenting on inspirational teaching. Staff from our school are asked regularly to be consultants for the Princes' Teaching Institute. This year we will lead in Science, History, Mathematics, English and at Senior Management Level. This keeps Ysgol Rhiwabon at the forefront of best practice across the UK.

In recent times our school has improved in so many ways, modernising and responding to the many changes which face our staff every year. Ysgol Rhiwabon is founded on strong traditional values, and it is this which will lead to our continued success in the future. We look forward to developing even stronger links in the village and beyond as our young people and staff see opportunities to learn and contribute both in school and the local and wider community. This is particularly important as we embrace the significant reforms which will develop education in Wales for future generations.

We are very proud of our school and the many achievements of our students and staff. We look forward to sharing this with you when you visit us.