Education Catering and Cleaning Service Support Officer

Salary: GBP 28,598.00 - 31,022.00 per year

Details
Job Advertisement

Gwynedd Council offers an attractive employment package, for more information please click on this Information Pack

Gwynedd Council operates internally through the medium of Welsh, and offers all its services bilingually. The applicant will be required to reach the linguistic level noted as one of the essential skills in the Person Specification.

We encourage everyone who applies for a job with Gwynedd Council to submit job applications in Welsh or bilingually.

( Applications submitted in English only or Welsh only will always be treated equally, but we ask applicants to consider carefully what the linguistic requirements of the job in question is and if it would be more appropriate to submit an application in Welsh.)

For further information about this post please contact Debbie Ann Jones on 01286 679 489

Interview date to be confirmed.

Application forms and further details available from Support Service, Gwynedd Council, Council Offices, Caernarfon, LL55 1SH

Tel: 01286 679076

E-Mail: Swyddi@gwynedd.llyw.cymru

CLOSING DATE: 18/03/2026

The Council will request a Disclosure from the Disclosure and Barring Service for the successful candidate.

If you are successful to be short listed for an interview you will be contacted by E-MAIL using the address provided on your application form. You need to ensure that you check your email regularly.

Person Specification
Personal attributesEssential
A person who pays attention to detail.

Someone who can prioritise work, show innovation and meet specific deadlines.

Able to work as part of a team.

A person who can communicate with a wide range of internal officers, Members and external officers.

An energetic person with high expectations and the ability to work on her/his own.

Someone who can deal with periods of heavy work in a busy office.
Qualifications and relevant trainingEssential
3 GCSE or equivalent in Welsh or English and Mathematics and/or professional qualification or relevant experience in the field.
Desirable
Excellent information technology skills with experience of using different software packages including Microsoft Office (e.g. Word, Outlook, Excel, PowerPoint)

Professional qualification in food or nutrition matters.
Relevant experienceEssential
Experience of using Word, Excel and databases.

Maintaining administrative systems and monitoring in an office.

Experience of dealing with a number of important tasks at once.

Excellent interpersonal verbal communication skills when dealing with people and on paper.
Desirable
Minute-taking in meetings.
Skills and specialist knowledgeEssential
The ability to communicate effectively with people and respect the need for confidentiality.

Able to present accurate and neat work regularly.

Be organised and prioritise work as needed.

Able to work under instruction and collaborate as a member of a team.

Use of Excel and databases.

Use of a car and a full current driving licence.
Desirable
Awareness of the Healthy Eating in Schools (Wales) Measure 2009 and the Healthy Eating in Schools Regulations (Nutritional Standards and Requirements) (Wales) 2013
Language requirementsListening and Speaking - Higher
Able to follow a conversation or discussion through the medium of Welsh and English on a professional level and discuss general day to day topics in the field in order to present information and express opinions.Able to give a pre-prepared presentation and respond to any comments and questions on it in Welsh or English.
Reading and Understanding - Higher
Able to understand standard written Welsh and English; both formal and informal.Able to gather information from various sources such as letters, reports, articles through the medium of Welsh and English in order to fulfil the post.
Writing - Higher
Present written information confidently by letter, more detailed and technical report formats, and respond to written requests conveying information, ideas and opinion in Welsh and English (help is available to check the work).

Job Description

Purpose of Post

• Ensure that the people of Gwynedd are at the centre of everything we do.
• Undertake administrative requirements of the Education Catering and Cleaning Service that effective systems are in place to ensure a quality administration.
• Assist and collaborate with the team to ensure that the highest possible standards of customer care are achieved.

Responsibility for Resources. e.g. staff, budgets, equipment

• Administrative equipment.
• Raise, process and track invoices.

Main Duties

Ensure high-level operational and administrative support for the Education Catering and Cleaning Service, establishing effective systems to ensure a quality administration to the following requirements:
• Arranging meetings, events and training for the workforce, preparing agendas, collecting and distributing information, letters and reminders.
• Attend an extensive range of meetings across the Service and with wider stakeholders, keeping detailed and accurate minutes as well as tracking progress against any actions and decisions.
• Responsibility for providing reports for a range of different audiences as required.
• Responsibility for drawing up responses to correspondence at the request of the Managers, Deputy Managers, Business Officer or Team Leaders as required.
• Support the communication method with Service staff, using communication systems such as Blackberry ATHoc to send collective messages when appropriate.
• Assisting with marketing all the Service's work by ensuring regular publicity campaigns such as:
- Regular updates to the website and social media.
- Create statements and/or newsletters.
• Provide high-level operational and administrative support for all Service staff (this could mean working from other sites at times)
• Provide specific operational support to Team Leaders with matters arising in their areas, including an initial response to stakeholder enquiries regarding complaints and enquiries, offering guidance and advice and ensuring a resolution.
• Responsibility to prioritise work effectively to meet clear deadlines whilst having the flexibility to be able to respond to matters that arise at the time.
• Responsible for undertaking various task and finish requirements to support all of the Service's field at the Manager's request.
• Collaborate with the Business Officer, tracking budgets as well as creating financial monitoring reports as required.
• Contribute to the work of monitoring policies.
• Responsible for inputting databases and ensuring the quality of the data.
• Fulfil the Service's monitoring requirements by working alongside the Business Officer.
• Assist the Business Officer to ensure that financial and performance reports are submitted to the Service Manager regularly.
• Responsibility for ensuring correct and consistent understanding in using the Service's new data systems.
• Co-ordinate responses to Data Protection Act and Freedom of Information Act requests.
• Responsible for self-development.
• Ensure compliance with Health and Safety rules in the workplace in accordance with the responsibilities noted in the Health and Safety at Work Act 1974 and the Council's Health and Safety Policy.
• Operate within the Council's policies in relation to equal opportunities and equality.
• Responsibility for managing information in accordance with the Council's information management standards and guidelines. Ensure that personal information is treated in accordance with Data Protection legislation.
• Commitment to reducing the Council's carbon emissions in accordance with the Carbon Management Plan, and to encourage others to act positively towards reducing the Council's carbon footprint;
• Undertake any other reasonable duty which corresponds to the salary and responsibility level of the post.
• Responsible for reporting any concern or suspicion that a child or vulnerable adult is being abused.

Special Circumstances e.g. the need to work unsociable hours, special working arrangements etc.

• There will be a need to work unsociable hours occasionally.

The above is only an outline of the duties of the post to provide an idea of the responsibility levels associated with the post. This job description is not comprehensively detailed and the duties of the post could change from time to time without changing its basic nature and level of responsibility.