Family Support Worker - Family Support Team

Salary: Grade 7 - £32,061 - £35,412

Are you passionate about making a real difference in the lives of children, young people, and families?

We are looking for a committed and compassionate Family Support Team Worker to join our dedicated team in Pembrokeshire. This is an exciting opportunity to play a vital role in delivering early intervention, prevention, and support services to families with children and young people aged 0-25.

If you believe in empowering families, building resilience, and helping communities thrive - we would love to hear from you.

About the Role

As a Family Support Team Worker, you will act as a key worker for families, building trusted relationships and working in partnership to:

• Identify strengths, needs, and aspirations
• Develop tailored support plans
• Strengthen informal and formal support networks
• Improve outcomes for children and young people
• Enable families to achieve their goals and reach their full potential
• You will work directly with families across Pembrokeshire, providing practical guidance, early help, and preventative support to reduce escalation to more intensive services.

This role contributes to the wider preventative aims of the Children and Communities Grant, supporting sustainable, community-based solutions for families.

What You'll Be Doing

• Delivering high-quality, strengths-based key worker support
• Completing assessments and co-producing action plans with families
• Working collaboratively with partner agencies and professionals
• Supporting families to access appropriate services and community resources
• Maintaining accurate records and contributing to service evaluation
• Undertaking key worker responsibilities as agreed in supervision

What We're Looking For

We're seeking someone who:

• Has experience working with children, young people, and families
• Understands early intervention and preventative approaches
• Can build positive, professional relationships based on trust
• Is confident working independently and as part of a multi-agency team
• Has strong communication, organisation, and problem-solving skills
• Is committed to safeguarding and promoting wellbeing

A relevant qualification in childcare, health & social care, youth work, or a related field is desirable.

Please refer to the job description above for more details on this vacancy and the person specification.

Employment Checks

This post is subject to a DBS disclosure check.

Where it is appropriate for your role and responsibility, the personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by visiting https://www.cifas.org.uk/fpn.

Applicants should ensure they have the right to work in the UK before applying for a vacancy.

Please note that at this point, Pembrokeshire County Council is not accepting applicants who require a Skilled Worker visa as a prerequisite to a right to work in the UK. Applicants should ensure they have the right to work in the UK before applying for a vacancy.

Guidance Note: Use of AI and Accuracy of Information:

• We understand that applicants may choose to use tools such as generative AI to support the preparation of their application. While the use of such tools is permitted, it remains the applicant's full responsibility to ensure that all information submitted is factually accurate, truthful, and representative of their own skills, experiences and qualifications.
• Providing information that is false, misleading, or exaggerated, regardless of whether it was generated by AI or not, may result in disqualification from the recruitment process or dismissal if discovered after appointment.
• By submitting this application, you confirm that all content provided is accurate and submitted in good faith.

Safeguarding

Safeguarding and protecting children and adults at risk is a high priority for Pembrokeshire County Council. We aim to support vulnerable children and adults at risk to ensure they are as safe as they can possibly be. We are committed to ensuring their safety and will take action to safeguard their well-being. The Council's Corporate Safeguarding Policy provides a framework for every member of staff and Service within the Council, setting out responsibilities in relation to safeguarding and protecting children and adults at risk as well as the methods by which the Council will be assured that it is fulfilling its duties.

This policy applies to all Council employees and workforce, councillors, volunteers and also service providers that are commissioned by the Council. Safeguarding is everyone's business whether they work for, or on behalf of, the Council.

Support & Additional Info

• Please contact the HR Systems Team as early as possible if you're unable to apply online by emailing hrsystemsteam@pembrokeshire.gov.uk .
• Please contact the Recruitment Team if you have any queries relating to this vacancy by emailing Recruit@pembrokeshire.gov.uk .
• Local Government Employees on National Joint Council (NJC) terms are subject to national pay bargaining; all salaries currently stated in our adverts are as 01/04/2025.
• Please note, we have a legal obligation to consider employees for suitable alternative employment if their posts are at risk; therefore prior consideration will be given to existing employees who meet the person specification and are registered on our redeployment pool.

Welsh language skills are desirable. Applications may be submitted in Welsh and will not be treated less favourably than applications submitted in English.