Community Officer and Family Engagement Team Leader

Salary: GBP 23,917.00 - 25,062.00 per year

Details
Job Advertisement

We are seeking to appoint an experienced and highly motivated individual to the role of Community and Family Engagement Team Leader. This post plays a key part in supporting the wider educational mission of improving outcomes for children and young people through effective family and community engagement.

The post holder will provide strategic and operational leadership to the Community and Family Engagement Team, ensuring that high‑quality support is delivered in line with educational priorities and statutory responsibilities. The successful candidate will work closely with schools, education services, external agencies and community partners to strengthen engagement, remove barriers to learning and promote positive educational experiences for children and young people.

Gwynedd Council operates internally through the medium of Welsh, and offers all its services bilingually. The applicant will be required to reach the linguistic level noted as one of the essential skills in the Person Specification.

We encourage everyone who applies for a job with Gwynedd Council to submit job applications in Welsh or bilingually.

( Applications submitted in English only or Welsh only will always be treated equally, but we ask applicants to consider carefully what the linguistic requirements of the job in question is and if it would be more appropriate to submit an application in Welsh.)

For further information about this post please contact Ellen Rowlands on 01286 679007

Application forms and further details available from Support Service, Gwynedd Council, Council Offices, Caernarfon, LL55 1SH

Tel: 01286 679076

E-Mail: Swyddi@gwynedd.llyw.cymru

CLOSING DATE: 10:00 AM, 01/05/2026

The Council will request a Disclosure from the Disclosure and Barring Service for the successful candidate.

If you are successful to be short listed for an interview you will be contacted by E-MAIL using the address provided on your application form. You need to ensure that you check your email regularly.

Person Specification
Personal attributesEssential
Excellent communication skills, (written, auditory and present)

Ability to present information clearly and produce concise reports to inform, support and challenge colleagues to think constructively.

Ability to form constructive working relationships with colleagues from diverse backgrounds and organisations

Ability to link agendas to see how service delivery develops within a strategic framework.

Open to challenge and accept new ideas and new ways of delivering services - you will look forward not backwards, and you will and will be able to challenge others in a constructive way

Ability to work independently, use your own initiative and be proactive in implementing agreed plans

Ability to be flexible and collaborate

Ability to present for a variety of meetings and a range of audiences.
Desirable
-
Qualifications and relevant trainingEssential
Relevant professional qualification in education, behaviour or Youth work (or other relevant professional qualification) at a higher/specialist level.

Extensive knowledge and understanding of the education system in Wales

Solid knowledge of the problems faced by pupils and families from challenging backgrounds

Solid knowledge of the benefits of working in an effective partnership
Desirable
-
Relevant experienceEssential
Experience of leading staff

Understanding of the specialist support services available to children and families in Gwynedd

Experience of working in an educational setting and/or significant experience of working with young people and families.

Experience of working in a multi-agency setting.

Experience of developing and maintaining an effective partnership with statutory and other agencies

The ability to challenge in a professional way

Presenting complex information and managing professional and organisational conflicts

Experience of preparing reports for a range of audiences including schools, pupils, families, the third sector and statutory agencies

Experience of working in a role that requires excellent safeguarding knowledge and skills

Ensuring needs are met by responding efficiently and effectively

Excellent oral and written communication skills.

Ability to communicate effectively with parents and families, partner agencies, professionals and staff at all levels

Ability to assess the needs of children and their families and to work with other agencies to produce toolkits.

Ability to create constructive relationships with parents, carers and staff.

Ability to develop and maintain close contacts and work effectively with staff from other agencies.

Ability to gather information and generate reports.

Good planning and organising skills with a flexible approach to work management
Desirable
-
Skills and specialist knowledgeEssential
Experience of working with families to improve outcomes for children

Information on a range of issues relevant to children's education and development

Attended a range of relevant specialist training courses to develop your knowledge of problems affecting children and their families and how best to manage them.

A thorough understanding of Child Protection Legislation and trained to deal with Child Protection problems.
Desirable
-
Language requirementsEssentialListening and Speaking - Higher Level
Able to follow a conversation or discussion through the medium of Welsh and English on a professional level and discuss general day to day topics in the field in order to present information and express opinions.Able to give a pre-prepared presentation and respond to any comments and questions on it in Welsh or English.
Reading and Understanding - Higher Level
Able to understand standard written Welsh and English; both formal and informal.Able to gather information from various sources such as letters, reports, articles through the medium of Welsh and English in order to fulfil the post.
Writing - Higher Level
Present written information confidently by letter, more detailed and technical report formats, and respond to written requests conveying information, ideas and opinion in Welsh and English (help is available to check the work).

Job Description
Purpose of the post
• Ensure that the people of Gwynedd are at the heart of everything we do.

• Strategic planning, creation and implementation of a business plan for the realization of the objectives of Community School Family Officers.

• The purpose of the post will be to support schools, and schools that are part of a cluster, to identify community resources that will be of support to pupils and their families, and how school resources can be of support to the community.

• By working closely with school settings, Council services, communities and third sector partners, the post holder will address issues for the benefit of those disadvantaged and the wider community.
Responsibility for functions
• Line manage Community and Family Engagement Officers

• Finance - Managing grant funding in relation to jobs

• Laptop

• Mobile Phone
Main duties
• Provide advice and support to team members and enable them to deliver the service effectively and in line with the project's business plan, targets and best practice.

• Oversee performance issues and team member personnel in accordance with policy and procedures

• Planning and leading the implementation of a high-quality programmes and services in line with the Community Focused School Framework

• Work with the Senior School Leadership Team to deal with community, family and pupil engagement issues

• Develop a community engagement plan, map key stakeholders and find ways in which partnership working could benefit the school, pupils and the community

• Develop or combine with a partnership structure to develop strategies in collaboration with other agencies such as healthcare, social services, education welfare officers, police, third sector, sport and leisure, libraries, adult learning, early years, further education institutions, higher education institutions and the voluntary sector etc.

• Support the review of the CFS plan by coordinating data collection and reporting to other stakeholders.

• Identify potential grant funding streams and secure grants to support the continued development of the CFS

• Plan appropriate support for children from disadvantaged backgrounds and those with protected characteristics, LAC or other vulnerability.

• Establish a close home-school link between families and schools to advocate on behalf of the individuals and their families by communicating situations and needs to the school as well as encouraging interventions to arrive at positive solutions.

• Planning for the development of greater community use of school facilities where appropriate. This could include adult education, cultural or sporting opportunities and recreation.

• Develop opportunities to enrich the school day through breakfast/after school clubs.

• Communicate regularly with schools and internal and external partners using a variety of approaches.

• Work closely with managers in other authorities to share good practice and increase effectiveness. To support the development of professional learning programmes for School staff members, Community and Family Engagement Officers, internal partners and families.

• Coordinate case studies, success stories and any information that needs to be disseminated on social media

• Responsibility for self-development.

• Ensure compliance with Health and Safety rules in the workplace in accordance with the responsibilities noted in the Health and Safety at Work Act 1974 and the Council's Health and Safety Policy.

• Operate within the Council's policies in relation to equal opportunities and equality.

• Responsible for managing information in accordance with the Council's information management guidelines. Ensure that personal information is treated in accordance with Data Protection legislation.

• Commitment to reducing the Council's carbon emissions in accordance with the Carbon Management Plan, and to encourage others to act positively towards reducing the Council's Carbon Footprint.

• Undertake any other reasonable duty which corresponds to the salary level and responsibility level of the job.

• Responsibility to report any concern or suspicion that a child or vulnerable adult is being abused.
Special circumstances
•