Family Engagement Officer - Education Welfare Service

Salary: Grade 6 - £28,142 - £31,022 pro rata

Grade 6 - £28,142.00 for 37 hours per week for 45.8 weeks per annum equating to £24,720.05 pro rata.

Pembrokeshire County Council is seeking an experienced and motivated Family Engagement Officer to join the Education Welfare Service and play a key role in improving school attendance across targeted schools in the county.

This is a unique opportunity to be part of the School Attendance, Clear, Hold, Build project, funded through the ACP programme, delivering early intervention and preventative work with children, young people and families.

About the Role

The Family Engagement Officer will lead the operational delivery of the Family and Community Engagement (FaCE) Project within targeted schools, working closely with families, schools and multi‑agency partners to improve attendance and educational outcomes.

You will focus on engaging families who are hard to reach, disengaged or experiencing increased vulnerability, building trusted relationships and coordinating targeted, community‑based support. The role sits within the Education Welfare Service and works under the direction of the Education Welfare Service Manager.

Key Responsibilities

• Deliver the FaCE Project across targeted Pembrokeshire schools, supporting improved learner attendance and engagement.
• Build and maintain positive, trusting relationships with families to promote consistent school attendance.
• Work collaboratively with schools, Education Welfare colleagues and partner agencies to remove barriers to attendance.
• Signpost and support families to access relevant local services.
• Monitor, evaluate and report on project activity and outcomes, providing bespoke feedback to schools.
• Contribute to a consistent, preventative and relational approach to attendance improvement.

About You

You will have:

• Significant experience working directly with children, young people and families.
• • Experience of delivering family focused group work or community based interventions.
  • Strong communication skills, including report writing and partnership working.
  • The ability to work independently, manage competing priorities and adapt practice to different settings.
  • A flexible, solution focused approach aligned to early intervention and prevention.
  • A full driving licence and access to a vehicle are essential. A DBS check is required. Welsh language skills are desirable.
  
  You will be highly organised, detail‑focused, and able to work effectively both independently and as part of a team.
  
  Essential Skills & Qualifications
  
  • A relevant qualification at NVQ Level 3 or equivalent.
  • Strong IT and keyboard skills with experience in software packages and database systems.
  • Excellent organisational and communication skills.
  • Ability to manage workloads and meet deadlines under pressure.
  • A collaborative team player.
  
  What We Offer
  
  • The opportunity to contribute to an evidence‑based attendance improvement programme.
  • Meaningful work that supports children, families and schools across Pembrokeshire.
  • Flexible and hybrid working arrangements in line with Council policy.
  • Supportive, professional team environment focused on improvement and learning.
  • A varied and interesting role supporting statutory education services
  • The opportunity to contribute to safeguarding and positive outcomes for children and young people.
  • Hybrid working arrangements in line with Council policy
  • Access to training and professional development
  
  For further information, please see the attached Job Description and Person Specification.
  
  Why join us?
  
  This is an opportunity to make a meaningful impact in a role that supports the welfare and education of children and young people. You will join an extremely committed team within a supportive work environment, with opportunities for professional development.
  
  Safeguarding Commitment
  Pembrokeshire County Council is committed to safeguarding and promoting the welfare of children and young people. All applicants must share this commitment. The successful candidate will be subject to appropriate pre-employment checks, including an enhanced Disclosure and Barring Service (DBS) check.
  
  Location: County Hall/School Settings/Hybrid Working
  
  Contract: Fixed Term (24 months, with the possible extension subject to funding)
  
  Closing Date: 12/05/2026 (needs to be advertised for 2-week period)
  
  For more information about this role, please contact:
  
  Kelly Hamid - Education Welfare Service Manager
  
  01437 774658
  
  Kelly.Hamid@pembrokeshire.gov.uk
  

Employee Benefits

Our employee benefits are designed to help invest in your future and are in addition to living and working in Pembrokeshire, one of the most beautiful and desirable counties in the UK.

The Visit Pembrokeshire website https://www.visitpembrokeshire.com/ is an excellent source of information, and showcases the wide variety of activities, amenities and adventures that await you.

Please refer to the job description above for more details on this vacancy and the person specification.

Employment Checks

This post is subject to a DBS disclosure check.

Where it is appropriate for your role and responsibility, the personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by visiting https://www.cifas.org.uk/fpn.

Applicants should ensure they have the right to work in the UK before applying for a vacancy.

Please note that at this point, Pembrokeshire County Council is not accepting applicants who require a Skilled Worker visa as a prerequisite to a right to work in the UK. Applicants should ensure they have the right to work in the UK before applying for a vacancy.

Guidance Note: Use of AI and Accuracy of Information:

• We understand that applicants may choose to use tools such as generative AI to support the preparation of their application. While the use of such tools is permitted, it remains the applicant's full responsibility to ensure that all information submitted is factually accurate, truthful, and representative of their own skills, experiences and qualifications.
• Providing information that is false, misleading, or exaggerated, regardless of whether it was generated by AI or not, may result in disqualification from the recruitment process or dismissal if discovered after appointment.
• By submitting this application, you confirm that all content provided is accurate and submitted in good faith.

The Supported Employment Programme is a group of local authority based enterprises that employs over 75 people with a disability or work limiting health condition, please visit the link below for further information: Pembrokeshire Supported Employment Programme - Pembrokeshire County Council

Safeguarding

Safeguarding and protecting children and adults at risk is a high priority for Pembrokeshire County Council. We aim to support vulnerable children and adults at risk to ensure they are as safe as they can possibly be. We are committed to ensuring their safety and will take action to safeguard their well-being. The Council's Corporate Safeguarding Policy provides a framework for every member of staff and Service within the Council, setting out responsibilities in relation to safeguarding and protecting children and adults at risk as well as the methods by which the Council will be assured that it is fulfilling its duties.

This policy applies to all Council employees and workforce, councillors, volunteers and also service providers that are commissioned by the Council. Safeguarding is everyone's business whether they work for, or on behalf of, the Council.

Support & Additional Info

• Please contact the HR Systems Team as early as possible if you're unable to apply online by emailing hrsystemsteam@pembrokeshire.gov.uk .
• Please contact the Recruitment Team if you have any queries relating to this vacancy by emailing Recruit@pembrokeshire.gov.uk .
• Local Government Employees on National Joint Council (NJC) terms are subject to national pay bargaining; all salaries currently stated in our adverts are as 01/04/2025.
• Please note, we have a legal obligation to consider employees for suitable alternative employment if their posts are at risk; therefore prior consideration will be given to existing employees who meet the person specification and are registered on our redeployment pool.

Welsh language skills are desirable. Applications may be submitted in Welsh and will not be treated less favourably than applications submitted in English.