Customer and Operations Assistant: Makerspace

Salary: £26,780 - £27,630

We adopt an 'anonymous recruitment' approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made.

We are committed to recruiting, retaining, and developing a workforce that reflects the communities we serve. Sharing your equality monitoring data allows us to assess the impact our recruitment and employment policies and practices have and gives us the opportunity to improve them where possible. Equality monitoring information is not accessible by recruiting managers at any stage.

About the vacancy

Vacancy ID: 3151

Organisation:

Carmarthenshire County Council

Number of vacancies:

1

Contract type:

Permanent Full Time

Location:

Ammanford

Grade:

Grade C +8%

Salary:

£26,780 - £27,630

If part time and/or term time, the full time salary quoted (based on 37hrs) will be pro-rata'd accordingly

Hourly Rate :

£13.88 - £14.32

Contract Hours

37 Hours

Come and join our team

Are you adaptable, curious, and comfortable working in an environment that is constantly evolving? Do you enjoy learning new technologies, adapting to new ways of working, and helping others do the same? If so, this role offers an exciting opportunity to be at the forefront of change within our library services.

About the Role

We are seeking a Customer & Operations Assistant - Makerspace to support the ongoing development of library-based Makerspace services. This role sits within a fast‑changing, technology‑driven environment where services, tools, and processes continue to evolve in response to customer needs, digital innovation, and organisational priorities.

The successful candidate will embrace change positively, remain flexible in approach, and be willing to adapt to new systems, technologies, and service delivery models. You will play a key role in helping both customers and colleagues navigate these changes with confidence.

Key Responsibilities

• Support the delivery and continuous development of Makerspace services within libraries
• Adapt quickly to new technologies, tools, systems, and working practices as Makerspace services evolve
• Provide clear, confident customer support during periods of service, process, or technology change
• Assist users of all ages to engage with new and emerging technologies, often with varying levels of digital confidence
• Support the maintenance, updating, and safe use of Makerspace equipment, hardware, and software as technology advances
• Contribute ideas for improving services, processes, and activities in response to feedback and developments within the wider Makerspace community
• Organise and deliver workshops, events, and demonstrations, adapting content and delivery to suit different audiences and settings
• Provide ICT and digital support to library users and staff, particularly when systems or platforms change
• Work flexibly as part of the library rota, including evenings and Saturdays, and support wider library services as required

Why Join Us?

This role offers the opportunity to work in a modern, forward‑thinking library service where change is constant, and innovation is encouraged. You'll be supported to develop your skills, work with emerging technologies, and help shape services that respond to the needs of our communities-today and in the future.

For an informal discussion please contact Tom Jewell, TJewell@carmarthenshire.gov.uk, 07929795715

Job Description:

032797.pdf - 157KB Opens in a new window

Expected date of interview:

15 June 2026

DBS level:

An Enhanced with Barred List Disclosure and Barring Service (DBS) check will be requested for this job. It is an offence to apply for the role if the applicant is barred from engaging in regulated activity relevant to children or adults at risk

Welsh language level - verbal

Level 3 - You will need a good level of conversational Welsh. Reasonable support can be provided on appointment to reach this level

Closing Date: 29/05/2026, 23:55

The Rewards

We're proud to offer a range of benefits to our staff. Please note that the examples shown are just some of what may be available, and eligibility can vary depending on your role or contract type. For instance, certain benefits may not apply to casual workers .

• Competitive salary
• Automatic enrolment into the Local Government Pension Scheme
• Generous annual leave entitlement with the option of purchasing addition annual leave
• Access to staff health and wellbeing support
• Personal development and career progression
• Staff discount schemes and other benefits e.g., cycle-to-work scheme
• Flexible working and family friendly policies

Additional Information

We are committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We make sure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.

Please note, we have a legal obligation to consider employees for suitable alternative employment if their posts are at risk; prior consideration will be given to existing employees who meet the essential criteria and are registered on our redeployment pool.

Eligibility: You will be asked about your nationality and if you are legally allowed to work in the United Kingdom. This is to find out if you are eligible to apply for this vacancy. This is a requirement for working within the Council or partner organisations: https://www.gov.uk/prove-right-to-work. P lease Note: If you do not meet the eligibility criteria your application will not progress. If it becomes clear at a later stage in the process that you are not eligible to apply, your application may be withdrawn, or the offer retracted.

How to Apply: All applications for this vacancy must be made using our online application system. If you have an impairment which prevents you from applying online, please email: jobs@carmarthenshire.gov.uk or contact 01267 234567 and ask for 'Recruitment' to discuss alternative arrangements to support you in the process.

Please see the 'How we Recruit' guidance on the Careers Page for more information on the recruitment process.