IT Service Desk Assistant

Salary: Salary scale 2: £25,402 per annum

IT Service Desk Assistant

Full-Time (37 hours per week) and Fixed Term for 1 year

Salary scale 2: £25,402 per annum

In this customer-focused role, you will provide essential first line support to staff, learners, and visitors across all our campuses. You will be at the heart of our technical operations, managing user accounts and configuring systems such as Chromebooks and laptops. You will also play a key role in the IT provision for our brand-new Town Centre Campus, offering a unique opportunity to help shape a modern learning environment from the ground up.

We are looking for a motivated team player, who thrives in a busy environment in a large organisation. With a Level 2 qualification or 4 GCSEs (Grade A-C, including English and Maths) or equivalent, you should also have a strong working knowledge of Google Workspace or Microsoft Operating Systems. Excellent communication skills and a strong attention to detail will be key, with Welsh language skills also highly desirable for this position.

For further information, please view the job information pack .

Bridgend College recognises its responsibility to ensure the safety and wellbeing of all students. We apply a rigorous process of checking the suitability of staff and volunteers to work with children and vulnerable adults. The above post is subject to an Enhanced DBS disclosure for child and adult workforce.

Bridgend College understands the value of providing services in Welsh and the need to grow its bilingual workforce. We therefore encourage applications from candidates who are able to demonstrate good Welsh language skills. Please specify in your personal statement whether you would prefer to have your assessment/interview conducted in Welsh.

We are actively seeking to improve representation from all sections of the community and promoting equality of opportunity. We welcome applications from everyone, including people from different backgrounds and communities, and of different ages.

We are proud to be a Disability Confident Leader and we guarantee to interview anyone with a disability if their application meets the essential criteria for the post, and consider them on their abilities. We can also offer reasonable adjustments throughout the recruitment process.

The successful candidate will be required to provide evidence of identity and eligibility to work in the UK.

The College does not participate in the UK Visa Sponsorship Scheme therefore, candidates will have to provide evidence of their Right to Work in the UK if offered a role with us.

Please note there may be a requirement for a second stage interview or assessment.