Digital Assessor

Additional qualification uplift (subject to proof of qualification):

Qualified in a digital subject to Level 4+ or equivalent: +£1,000 per annum

Qualified in a digital subject to Level 7+ or equivalent: +£2,000 per annum

(Salary uplift is dependent on receipt and verification of qualification certificates.)

At ACT, our Behaviour Framework shapes everything we do. We are looking for a Digital Assessor who demonstrates genuine respect for every learner, communicates with openness and integrity, and brings innovation and creativity to their approach to learning and assessment. You will be motivated to inspire and empower learners to take ownership of their development and achieve their goals, while maintaining clarity in your planning, decision-making and communication. If you are proactive, adaptable and committed to delivering high-quality learning experiences, we would love to hear from you.

What you’ll do:

Manage a caseload of learners, ensuring all key milestones are met, including initial contact with learners and employers, completion of induction and Individual Learning Plans within 28 days, and regular monthly progress reviews.

Plan and deliver engaging, learner-centred training and assessment using a range of digital methods.

Mark and provide feedback on learner work within agreed turnaround times, normally within two weeks.

Monitor learner progress closely, setting clear and realistic targets and taking appropriate action where learners fall behind.

Build strong working relationships with employers, ensuring they are actively involved in reviews and learner progress.

Deliver a consistent, high-quality learning experience aligned to awarding body, Welsh Government and ACT requirements.

Maintain accurate and up-to-date records, including OneFile and Vision, to reflect learner progress and compliance.

Identify additional learning needs and put appropriate support in place.

Support learners to develop their literacy, numeracy, ICT, digital and employability skills, alongside wider areas including sustainability, global citizenship, Equality and Diversity, Welsh Language and Culture, and Well-being.

Support learners to plan, deliver, evaluate and reflect on substantial workplace-based digital projects.

Contribute to curriculum development, learning design and continuous improvement of delivery.

Undertake any other duties as requested by your Coordinator or Manager, which may be necessary from time to time.

Please see job description for full details of responsibilities.

ACT is committed to promoting the Welsh language for both staff and learners, and whilst it is not considered essential criteria, the ability to speak Welsh is desirable for this role.

What we are looking for:

We are looking for someone who thrives in a busy, target-driven environment and can manage competing priorities effectively.

You will demonstrate:

Strong organisational skills and the ability to manage multiple learners, deadlines and priorities.

Experience delivering training, coaching or assessment in a digital or IT-related area.

Strong occupational experience within a digital or IT environment.

Confidence using digital systems and managing learner data accurately.

Experience supporting or delivering digital projects from planning and design through to delivery, evaluation and reflection.

Knowledge of accessibility, inclusive digital design, data protection, copyright, intellectual property and the ethical use of digital technologies.

Experience supporting learners to apply Level 4 knowledge and skills to substantial workplace projects.

A proactive approach to tracking progress and resolving issues early.

The ability to communicate clearly and professionally with learners, employers and colleagues.

A focus on achieving positive outcomes while maintaining high standards of quality.

The ability to adapt your approach and use digital technology creatively to enhance learning.

Why work for ACT?

At ACT, people are at the heart of everything we do. As Wales’s largest training provider, we’re passionate about making a real difference through high-quality learning — and we’re just as committed to supporting our staff to grow, develop and succeed.

We’re proud to be an Investors in People Platinum organisation, accredited for over 25 years, and recognised in the Best Companies 2025 awards as one of the UK’s top employers — ranked 26th Best Large Company to Work For and 5th in Wales.

Our Values:

At ACT, we pride ourselves on fostering a culture of respect, fairness, and dignity for all. We believe in creating an inclusive environment where every individual feels valued and empowered to thrive.

FREDIE has been central to promoting and recognising exceptional commitment to equality and diversity. FREDIE stands for Fairness, Respect, Equality, Diversity, Inclusion, and Engagement, and these values are at the heart of ACT’s philosophy, shaping our approach to both staff and learners.

Diversity statement

ACT is dedicated to fair and safe recruitment practices, ensuring equality for all applicants and staff. We do not discriminate based on gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. Our questioning and collating of information are intended to help us maintain equal opportunities best practice and identify barriers to workforce equality and diversity. The information collated from you will not be used in any decision affecting you.

We are happy to consider an reasonable adjustments that candidates may need during the recruitment process, please drop us an email with your requirements.

What next?:

The Advert will close 25th September 2026. We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Applicants will be notified via email of application process (please check junk or spam folders)

An interview process consisting of:

A face to face at our Head Office with a work-based task (for example - a micro teach, full details will be provided before interview)

We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.

If you have any queries about the vacancy, please feel free to contact us on recruitment@acttraining.org.uk.

Safeguarding:

Our organisation is deeply committed to safeguarding the welfare of all learners and staff. We expect all employees to uphold this commitment as part of their role. Please note that the successful candidate will be required to undergo an enhanced DBS check.



If you would like to work for an organisation that demonstrates outstanding commitment to staff engagement, has gained a place on the Times Best 100 Companies to work for in the UK for the last eight consecutive years and that holds Investors in People Platinum accreditation we would love to hear from you!

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JOB REQUIREMENTS

Real word digital/IT experience
Experience delivering training or coaching
Track record of learner outcomes
Experience supporting digital projects from planning and design through to delivery, evaluation and reflection
Qualifications & Knowledge
Assessor qualification OR PGCE
Knowledge of accessibility, inclusive digital design, data protection, copyright, intellectual property and the ethical use of digital technologies
Strong IT, literacy and communication skills, with the ability to coach learners to apply Level 4 knowledge and skills to substantial workplace projects
Skills & Attributes
Ability to develop others
Proven track record of meeting targets
Team Player with ability to work on own initiative.
Personal Qualities
Self organised & motivated
Someone who understands the need to build good rapport with learners and employers
Other
Demonstrate ACT’s Behaviour Framework
Hold a full UK driving licence and access to a vehicle