• Location: Cardiff, Cardiff, CF11 8TT
  • Subject: Administrator
  • Hours: Full Time
  • Contract: Permanent
  • Salary Type: Annually
  • Salary: £18,018 - £18,018
  • Language: English
  • Closing Date: 30 September, 2022 1:51 PM

This job application date has now expired.

ICT Administrator

ICT Administrator

Itec Training Solutions Limited
Looking to join an Employee Owned Company?
Apply today to join our employee ownership team and be part of shaping the future and people lives. Itec was founded 40 years ago and we are one of the most vocationally diverse employee owned independent training providers. Delivering Apprenticeships, Jobs Growth Wales +, Restart and Commercial contracts we provide qualifications, education and employability skills supporting the social and economic potential of the people and communities in which we work.

ICT Administrator

Our successful business is seeking a ICT Administrator to assist the IT Department to manage and support the systems and networks across all company sites from desktops to servers
Salary Banding: £18,018
Location: Itec House, Cardiff
Contract type: Full time, Permanent
Working hours: Monday – Friday 9.00am – 4.30pm

What are the core responsibilities of this role?

• Responsible for supporting the IT department in providing ICT support to all staff and customers via e-mail, telephone and in person working to agreed service levels.
• Responsible for the administration of the businesses ICT asset register in amending stock and allocation records for staff, centres and subcontractors to ensure accurate recording of change across the business.
• Responsible for assisting with user management duties including the new starter, leaver and change processes.
• Responsible for basic configuration and maintenance of ICT assets (laptops, tablets, workstations, mobile phones) across the business including allocated subcontractor equipment.
• Perform miscellaneous job-related duties as assigned.
• Responsible for complying with policies and procedures relating to health and safety, copyright laws, security, confidentiality and data protection, reporting any concerns to the appropriate person.
• Responsible for contributing to the overall aims and objectives of the business

What skills and experience are we looking for from potential applicants?


• GCSE or equivalent in literacy and numeracy
• Knowledge of Microsoft based operating systems and desktop applications
• Excellent customer service skills
• Excellent verbal communication skills and telephone manner
• Experience of using helpdesk applications.
• MS 365 Administration.
• Excellent troubleshooting and problem-solving skills
This role is subject to a DBS check. The cost of the DBS check will be met by the company.

Why work for us?
Itec is one of the largest and most vocationally diverse work-based learning providers, every day we transform people’s lives, and we believe that all employees play a vital part in enabling us to achieve our vision. We are
• Leading provider of work-based learning programmes for 40 years.
• Employee-Owned organisation
• Investors in People Gold
• Disability Confident Leader
• Living Wage Employer

Our Benefits
• Contributory Pension Scheme
• 25 days annual leave plus bank holidays
• Annual bonus (subject to qualifying criteria)
• Life Assurance
• Personal development and career opportunities
• Employee Assistance Programme
• Medicash – Healthcare scheme
• Length of Service Payment Scheme
• Employee of Month Awards.
• Discounts on Gym Membership and fitness products discounts
• Travel expenses and business mileage
• Cycle to Work Scheme
• Social & Charity Events
• Refer a Friend Payment Scheme
• Mobile Phones & Laptops (based on job role)
• NUS/ Totum discount card
• Free Onsite parking

Itec operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions, or trade union membership.
Itec reserve the right to close this vacancy sooner if a large number of suitable applications are received. Therefore, we encourage early applications to ensure consideration for this post