• Location: Bridgend, Bridgend, CF32 9PW
  • Subject: Assessor
  • Hours: Full Time
  • Contract: Permanent
  • Salary Type: Annually
  • Salary Range: £24,500 - £26,500
  • Language: Bilingual

This job application date has now expired.

Training Advisor - Management/Business Admin/Customer Service

Training Advisor - Management/Business Admin/Customer Service

TSW Training
Based in Bridgend, this role is customer facing and focuses on supporting Leadership and Management apprentices employed across South Wales. You will ensure that both the apprentices and their employers receive a high level of support and that the apprentices gain the best experience and training possible. The role will involve travel to multiple employer locations as well as working from home and at Head Office.

As the face of the business, the standard of customer service and contact you provide expected to be high and relationship building is essential to the success of this role.

The key duties of the role are:

Visit employers in line with schedules to deliver learning, undertake assessment and complete reviews with apprentices.
Monitor and support apprentices in line with their Learning Plan and qualifications.
Maintain comprehensive and accurate records of learning and progress at all times.
Provide excellent standards of advice, guidance and support to employers and apprentices
Be vigilant for the welfare and safety of all learners at all times.
Ensure timely completion of all qualifications and courses.
Be proactive in the communication and resolution of issues that affect the timely achievement of learners.
Maximise opportunities to engage and feed back to employers on the progress of their learners.

The key result areas for this role are;

Timely achievement of qualifications
Qualification achievement rates
Timely documentation completion and submission
Quality of documentation completion
Standard of assessment (and verification where appropriate)
Apprentice experience
Employer experience
The ideal applicant will;

Have experience working in a senior management position and qualified up to Level 5 NVQ in Leadership and Management.
Have experience working in business administration and customer service position (not essential)
Hold an assessor/IQA qualification (not essential) and have experience of work based learning.
Have knowledge of ILM Leadership and Management qualifications.
Have strong communication skills and be confident in dealing with a wide range of contacts.
Have very good IT skills.