• Location: Llysfasi, Denbighshire, LL15 2LB
  • Subject: Public Services
  • Hours: Full Time
  • Contract: Fixed Term
  • End Date: 31 August, 2023
  • Salary Type: Annually
  • Salary: £22,218 - £23,088
  • Language: Bilingual
  • Closing Date: 17 February, 2023 11:45 PM
Login to apply
Student Services Advisor

Student Services Advisor

Coleg Cambria
Exceeding expectations through education, innovation and inspiration…

Role Title: Student Services Advisor

Location: Llysfasi

Contract Type: Full time - Fixed Term until 31 August 2023

Salary: £22,218 - £23,088; salary will be based on a salary assessment and experience.

Coleg Cambria are currently searching for a Student Services Advisor to handle all day-to-day learner enquiries and issue appropriate information in response, including face to face, telephone, chat online and email enquiries.

This includes supporting learners on welfare issues as well as disseminating information to learners regarding transport as well as ensuring transport arrangements are in place by liaising with local LEAs, Arriva, Bus companies, organising transport passes for learners and keeping these records up to date.

Essential Requirements

Good standard of education (GCSE Grade D and above in literacy and numeracy)
NVQ Level 3 Advice and Guidance
Experience of providing advice and guidance
Experience of dealing with young people’s welfare issues
Experience of dealing with sensitive situations
Knowledge of learner support issues
Personal resilience to cope with a range of situations
Good ICT skills
Excellent communication and interpersonal skills
Can establish effective working relationships, strong team player
Is self-confident and displays energy and enthusiasm in the learning environment
Creative, innovative and imaginative
Open and responsive to the needs of others
Can quickly adapt to changing circumstances and new ideas
Committed to continuous personal and professional development
Demonstrates an empathy with the Welsh culture
Demonstrates a commitment to Equality and Diversity
Coleg Cambria is committed to raising the profile of the Welsh language.

Coleg Cambria is a ‘Disability Confident’ Employer.

The promotion of Equality and Diversity is an essential part of the work we do and as part of this, the College is committed to having a diverse staff group.

The safety of children, young people and adults identified as ‘vulnerable’ is paramount and Coleg Cambria is fully committed to safeguarding and promoting the welfare of these individuals and to the rigorous implementation of Disclosure and Barring Service (DBS) procedures and arrangements. A DBS Disclosure will be requested from the successful candidate being offered the position. Depending on the role you are applying for if successful, you may also be required to register with the Education Workforce Council.

Roles are normally advertised with a salary range. If you are offered a role at the college, relevant experience will be taken into consideration to determine your starting salary.

Please be aware that Coleg Cambria reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.