Enrolment Support Advisor

Enrolment Support Advisor

Enrolment Support Advisor

Part Time (30 hours per week) Fixed Term until 15/09/2023
Salary scale 2: £21,029 - £21,052 per annum

Job Purpose: To support the Student Services Team in providing an excellent customer experience via telephone, Live chat and email, including main Reception duties during the Summer Enrolment period.

Essential criteria

• Experience of working within a front line customer service team, or be able to demonstrate similar experience.
• All applicants need to be available between 3rd July and 15th September 2023.
• Ability to deliver a high quality customer focussed service.
• Ability to implement administration systems.

Desirable criteria

• Ability to answer phone calls, enquiries and LiveChat confidently in Welsh
• Knowledge of EBS (Tribal) management information system
• Knowledge of UCAS Application system.
• An understanding of Further Education system

For more information, click on the job information pack below:

Job Information Pack

Closing Date: 15/06/2023

Bridgend College recognises its responsibility to ensure the safety and wellbeing of all students. We apply a rigorous process of checking the suitability of staff and volunteers to work with children and vulnerable adults.

The above post is subject to a satisfactory Enhanced DBS disclosure for child and adult workforce. We are actively seeking to improve representation from all sections of the community and promoting equality of opportunity. We welcome applications from everyone, including people from different backgrounds and communities, and of different ages.

We are proud to be a Disability Confident Leader and we guarantee to interview anyone with a disability if their application meets the essential criteria for the post, and consider them on their abilities. We can also offer reasonable adjustments throughout the recruitment process.

Please note there may be a requirement for a second stage interview or assessment.